Unexpected changes can arise, and we're here to help. If you encounter a true emergency, please reach out to us, and we'll do our best to accommodate your situation. However, last-minute cancellations disrupt our schedule and impact other clients seeking services. Our policies are designed to minimize disruptions and ensure our estheticians can efficiently manage their time. If you cancel within 24 hours of your appointment, a 50% service fee will be charged. This fee helps cover the time reserved for you, which could have been offered to another client.

At Clover we strive to provide the highest level of care and service to all our clients. To ensure that we can accommodate everyone and maintain a smooth operation, we have implemented a no-show appointment policy. When an appointment is missed without prior notice, it impacts our ability to serve other clients who could have had that time. It also affects our scheduling efficiency and the valuable time of our Estheticians. If you do not show up for your scheduled appointment and have not notified us at least 24 hours in advance, you will be charged for the full cost of the service. We provide courtesy reminders via phone, email, or text message prior to your appointment. These reminders are to help you keep track of your scheduled visit and to make any necessary adjustments in advance.

We understand that sometimes plans change! Whether you need to adjust your appointment time or switch to a different day, we're here to accommodate your needs with flexibility and ease. If you need to reschedule your appointment within 24 hours of the scheduled time, a $50 rescheduling fee will be applied. This fee ensures that we can manage our schedule effectively and continue to provide timely care to all clients.

The Clover Club is our way of showing appreciation for your loyalty and trust in our services! As a valued member of the Clover Club, you'll enjoy exclusive benefits and rewards that enhance your skincare experience. When you purchase six full-price services at Clover Skin, you unlock a special reward: the opportunity to choose a complimentary product of your choice valued at $150 or lower from our luxurious skincare collection. It's our gift to you as a token of gratitude for your continued support and commitment to your skincare journey. At the beginning of your first service, your esthetician will present you with your Clover Club Punch Card. Keep it safe and bring it with you to every appointment. At the end of each service, present your Clover Club Punch Card to your esthetician. They will punch your card to indicate your visit and track your progress. Once your card is filled, simply bring it to Clover Skin, and we'll help you select your complimentary product!